Home / National News / FBI: Suspect Scammed Fake Refunds from Hundreds of Macy's Stores


(ATLANTA) — In a criminal complaint, the FBI claims a man from Decatur, Georgia was able to scam fake refunds from more than 200 Macy’s stores across the country.

According to Atlanta ABC News affiliate WSB-TV, Theodore James Winston was arrested last week on fraud charges stemming from a phone scam in which he’d allegedly call stores posing as the head of Macy’s customer service department trying to track down a dress refund from an unsatisfied customer.

Winston would then supply his personal address and email for the stores’ employees to send the electronic refund, according to investigators.

Although he was reportedly able to pull the same scam 217 times, his own email apparently proved to be the suspected scammer’s undoing.

“The person was giving email addresses that were trackable, he had a Facebook page that was trackable, he gave photographs and even used his phone number…not the smartest criminal,” Brent Brown, who runs a corporate security firm, explained to WSB-TV.

While Brown thinks the suspect wasn’t exactly a criminal mastermind, Macy’s staffers still fell for the trick repeatedly. “They probably need to look at some internal checks and balances,” the expert added.

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