(WASHINGTON) — Have you had a bad experience at a TSA checkpoint? Are you frustrated with long lines at a Social Security office? Do you have concerns about the upkeep at a national park?
Well the federal government wants to know about your complaints or words of praise their agencies and offices, and they want you to review them using those famous stars on Yelp.
Yelp and the U.S. government announced a new agreement that allows federal agencies and offices to set up Yelp pages and directly respond to user comments or complaints. The agreement also allows federal agencies and offices to claim existing pages.
It’s the latest attempt from DigitalGov, an office run by the General Services Administration (GSA) focusing on connecting government agencies and offices with the digital age and enhance its services.
“With the addition of Public Services and Government under the Yelp umbrella, agencies can continue to find new ways to use customer insights to improve citizen services,” DigitalGov’s Justin Hermann, wrote on a blog post.
“We encourage Yelpers to review any of the thousands of agency field offices, TSA checkpoints, national parks, Social Security Administration offices, landmarks and other places already listed on Yelp if you have good or bad feedback to share about your experiences,” Yelp wrote in a blog post. “Not only is it helpful to others who are looking for information on these services, but you can actually make an impact by sharing your feedback directly with the source.”
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