(NEW YORK) — The U.S. Department of Transportation said Thursday that airline consumer complaints were significantly higher in 2014 than the year before.
According to a release from the U.S. DOT, 18.2 percent more complaints were filed with the department’s Aviation Consumer Protection Division than through the first nine months of 2013. Through the end of September 2014, the DOT says it has received 12,350 consumer complaints.
The most frequent complaints included tarmac delays, on-time performance, cancellations, chronically delayed flights, causes of flight delays, mishandled baggage, bumping, incidents involving pets and complaints over discrimination or treatment of disabled passengers.
“All of the complaints received by DOT are reviewed to determine the extent to which carriers are in compliance with federal aviation consumer protection regulations,” the department said. “The Department also routinely has discussions with individual carriers when it notices spikes or significant variations in complaint types or complaint levels.”
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