Home / National News / Dispatcher Accused of Refusing to Send Help for Infant Locked in Hot Car


(TAMPA, Fla.) — The Tampa Police Department says it is investigating the actions of a dispatcher who reportedly refused to send first responders to free an infant locked in a hot car.

Shana Dees says her son unwittingly locked the car doors while she was grabbing a shopping cart.

“The scariest part was watching him change and get obviously much, much hotter,” Dees said.

A good Samaritan with a wrench finally broke a car window to free the ten-month-old little boy, after two 911 calls and more than ten minutes of waiting.

Laura McElroy, spokesperson for the Tampa Police Department, said, “The dispatcher absolutely made a mistake. This is not the way we do business.”

Dees says she’s grateful for the real first responders that day.

“I’d like to say thank you to them, to the man that let me use his phone, to the retired officer that was able to get the police out there,” she said.

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